- Introduction
1.1 We are committed to protecting your privacy. This Privacy Policy (this “Privacy Policy”) explains how and for what purposes we use the information collected about you via www.betternest.co.uk (“the Website”), how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.
1.2 All defined terms contained within this Privacy Policy are defined in our Terms and Conditions.
1.3 In general, we use the information we collect about you to:
• Improve the features and services we offer (the “Services”);
• Help us personalise the Services for you;
• Support our own marketing and promotion efforts; and
• Provide information services to relevant third parties.
1.4 We handle your information in accordance with the Data Protection Act 1998 (the “DPA”) and endeavour to be as open as possible in terms of how your information is used.
- Consent
2.1 Please read this Privacy Policy carefully. By using the Website and any services we offer via the Website, you are agreeing to be bound by this Privacy policy in respect of the information collected about you via the Website.
2.2 If we decide to change our Privacy Policy, we will post those changes on these pages so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Continued use of the Website will signify that you agree to any such changes.
- What information do we collect and how do we use it?
E-mail updates
3.1 The 'E-mail updates' feature allows you to receive notification when new features are added to Betternest, and to inform you of latest news and developments.
3.2 When you sign up we will ask you to provide personal details in the form of your name and e-mail address. You can update your details at any time via the Website, and should also provide us with any revisions to this information.
3.3 We may aggregate the information you provide to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our Services.
3.4 In particular, we may use your information to contact you for your views on our Services and to notify you occasionally about important changes or developments to the Website or our Services. Further, where you have consented, we might also use your information to e-mail you with details about any other products or services that we offer which may be of interest to you.
Other information we collect
3.5 We may collect further information when you use the Website. Through use of cookies, for example (see below), we may record the frequency and scope of your use of the Website, the duration of your sessions, feeds from public web pages that you use or create, advertisement that you click on, the Internet protocol (IP) address that serves you to access the Website and the geographic location from where you logged-in. We automatically gather this information through the use of log files.
3.6 The information we gather is anonymous and we will not knowingly collect any information which may personally identify you.
- Who has access to the information you provide or we collect?
4.1 We retain access to all personal information that we have collected from you in accordance with the Act.
4.2 If you have consented during the E-mail Update sign-up process, we may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you.
4.3 If you change your mind about being contacted by these third parties in the future, please e-mail us at
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and tell us.
4.4 If we offer a service provided by a third party that requires us to pass your information to them in order to deliver the service, you will be required to give consent for us to transfer your data.
4.5 We will not pass your data to anyone who is not registered with the Data Protection Act, or in the event of any non-UK partners that we use, those that provide your data with an equivalent international standard of data protection.
4.6 We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.
4. Accessing, updating, verifying and deleting personal data
4.1 Users of the Website who have signed up for e-mail updates can update their information, change settings or cancel their sign-up by clicking on the appropriate prompt at the footer of any e-mail from the Website, or by e-mailing this request to
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.
4.2 In accordance with our obligations under the Act, we will update or delete your personal data accordingly.
4.3 Users of the Website can request we provide them with a copy of the personally identifiable information we hold via
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. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date. We may charge a small administration fee to cover the data search, preparation and delivery. Please send any such requests to:
The Data Protection Officer
New Broad Street House
New Broad Street
London
EC2M 1NH
4.4 We subscribe to the mail preference scheme which regulates unsolicited addressed mail, for more information about which please visit www.dma.org.uk.
- Cookies
5.1 Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. Like many websites, we use cookies to enable us to personalise your visits to our website, simplify the log-in procedure, to adjust the Website to your personal preferences, to track the usage of the Website, and for information security purposes.
5.2 Our cookies may contain a variety of information (see above, “What information do we collect and how do we use it?” for more detail). Some of the Cookies may expire when the session ends and you exit your browser. Other cookies are saved on your computer’s hard drive. If you wish to block our cookies, you may do so by clicking the “Options” button on your browser's menu and follow the necessary instructions. You can read your browser's Help file of for further information. However, please note that this may reduce the functionality of this Site and other websites.
- Information security, storage and transfer
6.1 We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. However, these measures are unable to provide absolute assurance.
6.2 We therefore do not guarantee that Betternest and our databases shall be immune from any wrongdoings and malfunctions.
6.3 All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
6.4 Please note, however, that Betternest may be required to disclose your personal information to third parties as a result of a court order or pursuant to a statutory or governmental order or decree or to comply with any search warrant or similar presented to Betternest by any to law enforcement or government officer.
- External web sites
7.1 The Website links to a number of external web sites and then to the Internet and you acknowledge that your access of such web sites will be subject to the relevant third party's terms and conditions and that any information you provide to such third parties is subject to its own privacy policy.
7.2 Betternest has no control over how such information is used and, as such, any course of action you have regarding any alleged misuse of such information must be against the relevant third party.
7.3 You acknowledge that the same information may be provided by you to both that third party and Betternest, but only when specifically provided to Betternest is it subject to this Privacy Policy.
- Sale of business or entrance into a joint venture
8.1 In the event that Betternest is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of Betternest.
8.2 Similarly, if Betternest enters into a joint venture with or is sold to or merged with another business entity, you agree that your information may be disclosed to our new business partners or owners.
- Third Party Advertising
9.1 We use third-party advertising companies to serve ads when you visit the Website.
9.2 These companies may use information (not including any information which identifies you personally) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you.
9.3 If you would like more information about this practise and to know your choices about not having this information used by these companies contact us at
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.
- Changes to the policy
10.1 We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on the Website.
- Tell us what you think
Betternest welcome your questions and comments about privacy. Please feel free to get in touch with us by e-mailing us at
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.
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Privacy Policy