1.1          Betternest is committed to protecting Your privacy.  This Privacy Policy (this “Privacy Policy”) explains how and for what purposes Betternest uses the information collected about You via www.betternest.co.uk (“the Website”), how you can instruct Betternest if You prefer to limit the use of that information, and procedures that Betternest has in place to safeguard Your privacy.

1.2          All defined terms contained within this Privacy Policy are defined in our Terms and Conditions.

1.3          In general, we use the information we collect about You to:

• Improve the features and services we offer (the “Services”);
• Help us personalise the Services for You;
• Support our own marketing and promotion efforts; and

1.4         Betternest handles Your information in accordance with the Data Protection Act 1998 (the “DPA”) and this Policy sets out how Your information is used.

2. Consent

2.1          Please read this Privacy Policy carefully.  By using the Website and any services Bettenest offers via the Website, You are agreeing that this Privacy Policy governs how Betternest uses any information collected about you via the Website.

2.2          If Betternest changes its Privacy Policy, Betternest will post those changes on these pages so that You are always aware of what information Betternest collects, how it uses that information, and under what circumstances is able to Betternest disclose it to certain specific third parties.  Your continued use of the Website will signify that You agree to any such changes.

3. What information do we collect and how do we use it?

Registration

3.1          Registration at the Website allows You to download a free eBook guide to Permitted Development.

3.2          When You register you will be asked to provide certain personal details - Your name, e-mail address and postcode.  You can update your details at any time by e-mailing Betternest at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

3.3          In addition, as part of the registration process You will be asked, via a tick box, whether or not You wish to receive e-mail updates from Betternest.  These updates are sent to Betternest’s registered customers from time to time and include information and updates on Betternest’s services, as well as details of special offers and promotions.

3.4          You can request Your removal from these e-mail updates at any time by e-mailing Betternest at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Online purchase of Space Maximiser Qualify Report

3.5          You can purchase a Betternest Space Maximiser Report online at the Website.

3.6          You will be asked to provide your name and address and Your payment details in order to complete Your transaction.

(a)          Please note that at this stage all information is used, collected and stored by Betternest’s e-commerce provider, Sage Pay, and Your purchase is subject to their terms and conditions  at http://www.sagepay.com/terms_and_conditions.asp.

(b)         Sage Pay is one of the largest independent Payment Service Providers in the UK and transactions between Betternest and Sage Pay are encrypted using 128-bit SSL certificates.

(c)          Sage Pay is accredited by Trustwave and has also achieved the highest level of PCI compliance.

3.7          Betternest may collect further information when You use the Website.  Through use of cookies, for example (see below), Betternest may record the frequency and scope of Your use of the Website, the duration of your sessions, feeds from public web pages that You use or create,  the Internet protocol (IP) address that serves You to access the Website and the geographic location from where You logged-in.  Betternest automatically gather this information through the use of log files.

3.8          This information is anonymous and Betternest will not knowingly collect any information which may personally identify you.

4.    Who has access to the information you provide or we collect?

4.1          Betternest retains access to all personal information that it has collected from You in accordance with the DPA.

4.2          Betternest will not otherwise disclose, sell or distribute Your personal information to any third party without Your permission unless it is required to do so by law.

5. Accessing, updating, verifying and deleting personal data

5.1          Users of the Website who have registered and, where applicable, agreed to receive e-mail updates from Betternest can update their information or cancel their registration/receipt of e-mail updates by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

5.2          In accordance with its obligations under the DPA, Betternest will update or delete Your personal data accordingly.

5.3          Users of the Website can request Betternest provides them with a copy of the personally identifiable information its holds on them by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

5.4          You may also ask Betternest to make any necessary changes to ensure that the information Betternest holds in relation to Youis accurate and kept up-to-date, although Betternest  may charge a small administration fee to cover the data search, preparation and delivery.  Please send any such requests to:

The Data Protection Officer

Betternest Limited

New Broad Street House
New Broad Street
London
EC2M 1NH

6. Cookies

6.1          Cookies are packets of information sent by Betternest’s servers to Your web browser and then sent back by the browser each time it accesses those servers.  Like many websites, the Website uses cookies to enable Betternest to personalise Your visits to the Website, simplify the log-in procedure, adjust the Website to Your personal preferences, to track the usage of the Website, and for information security purposes.

6.2          Betternest’s cookies may contain a variety of information (see above, “What information do we collect and how do we use it?” for more detail).  Some of the Cookies may expire when the session ends and You exit Your browser.  Other cookies are saved on Your computer’s hard drive.  If you wish to block Betternest’s cookies, You may do so by clicking the “Options” button on Your browser's menu and follow the necessary instructions.  You can read Your browser's “Help” file of for further information on how to do this.  However, please note that this may reduce the functionality of this Website and other websites.

7. Information security, storage and transfer

7.1          Betternest follows strict security procedures to ensure that Your personal information is not damaged, destroyed, or disclosed to a third party without Your permission and to prevent unauthorised access to it.  However, these measures are unable to provide absolute assurance.

7.2          Betternest therefore does not guarantee that Betternest and our databases shall be immune to any malfunctions.

7.3          All of the information we collect or record is restricted to Betternest’s offices.   Only employees who need the information to perform a specific job are granted access to Your personally identifiable information.

7.4          Betternest may be required to disclose Your personal information to third parties as a result of a court order, pursuant to a statutory or governmental order or decree, or to comply with any search warrant or similar presented to Betternest by any law enforcement or government office.

8. External web sites

8.1          The Website links to a number of external websites, including Sage Pay for online purchase of Space Maximiser Qualify Reports, and then to the Internet.  You acknowledge that your access of such websites will be subject to the relevant third party's terms and conditions and that any information You provide to such third parties is subject to its own privacy policy.

8.2          Betternest has no control over how such information is used and, as such, any course of action You have regarding any alleged misuse of such information must be against the relevant third party.

8.3          You acknowledge that such information may be provided by You to both that third party and Betternest, but only when specifically provided to Betternest is it subject to this Privacy Policy.

9. Tell us what you think

Betternest welcomes your questions and comments about privacy.  Please feel free to get in touch with us by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .